

Frequently asked questions
To find out how far in advance you can buy a ticket, please refer to Heathrow Express or Stansted Express terms and conditions below:
Heathrow Express:
Stansted Express:
Please refer to the Heathrow Express or Stansted Express terms and conditions around booking window limitations:
Heathrow Express:
Stansted Express:
You can see details for your ticket purchase in the ‘Manage Booking’ section Opens in new windowhere. If you need assistance, please email booking-support@distribusion.com.
If you already have a booking and have a query or complaint regarding it, please contact the operator directly. If you need help making a booking or have a general booking query, please email support@distribusion.com. Please note: The Dublin Airport Customer Care team are unable to assist with queries regarding train tickets purchased through Distribusion. Heathrow Express Contact Details:
Customer Relations: +44 (0) 345 600 1515 (09:00 - 17:30 Monday - Sunday). Costs from international networks may vary.
Stansted Express Contact Details:
Customer Relations email: contactcentre@greateranglia.co.uk
Phone number: +44 (0) 345 600 7245 (08:00 - 20:00 Monday – Saturday, 10:00-20:00 Sunday, 09:00 -18:00 Bank Holidays). Costs from international networks may vary.
Ticket amendments or cancellations are dependent on the terms and conditions of the operator. Please refer to your booking confirmation email to find out if the operator allows for amendments and cancellations. If your operator allows you to amend or cancel your booking, this can be done through the ‘Manage Booking’ section here Heathrow Express:
Stansted Express:
If you have cancelled your booking, it may take several days to receive your refund. Please note there may be a cancellation fee charged when cancelling your booking, varying by the bus company. If you need further support, please contact support@distribusion.com.